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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

A) By using the benefit of Avaya Call Management System
B) By using the benefit of Call Center Elite
C) By using the benefit of Avaya IX'M Workforce Engagement
D) By using the benefit of Avaya Proactive Contact
E) By using the benefit of Avaya Aura® Contact Center

2. A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?

A) 10 or less
B) 20 or less
C) 15 or less
D) 5 or less

3. Refer to the exhibit.

The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.
In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?

A) Avaya Aura® Application Enablement Services
B) Avaya Experience Portal
C) Avaya Aura® Communication Manager
D) Avaya Aura® Call Center Elite Multichannel

4. Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

A) Managed Private or Hybrid Networks
B) Subscription-based payments
C) Cloud Contact Center with AACC
D) Cloud Storage Box

5. The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?

A) Virtual Private Clouds
B) Ready Now Solutions
C) Proof of Concept
D) Contact Center Bundles

Solutions: