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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. In any Avaya Workforce Engagement installation, some procedures are the Customer's responsibility.
Which three procedures are the customer's responsibility (Choose three)

A) Firewall configuration
B) SR tool software installation
C) Antivirus installation
D) Prepare SSRS for reports ingestion.
E) SSL certificates preparation

2. When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?

A) Create user profiles
B) Create organizations and groups
C) Assign users to role and scope
D) Create roles

3. Which two statements about Enterprise Manager (EM) features are true? (Choose two)

A) It is browser-based interface
B) User access is through the system Management desktop applications
C) It allows application-level functionality configuration
D) It eliminates duplicate configuration if shares data

4. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Coaching
B) eLearning
C) Interactions
D) Wfm

5. After a successful installation, what is the only page accessible from the Avaya Workforce Engagement administrative pages?

A) Alarm Status
B) General Settings
C) Licensing Management
D) Server Roles

Solutions: