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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?

A) Contract
B) Premise
C) Asset
D) Account

2. An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object.
How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?

A) Create a custom formula m DataRaptor Extract
B) Create a custom field in the Contract object
C) Create a custom formula m DataRaptor Load.
D) Create an Apex Class

3. Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

A) SSO data access
B) Streaming data API
C) Omnichannel data access
D) Metadata API

4. An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

A) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
B) Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make
C) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
D) Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused

5. An energy company is building a Customer 360 view for its call center agents. They start with the Energy and Utilities Cloud Contact Center Console but need to make modifications.
Which tools are primarily used to create and modify this console?

A) OmpiStudio: OmniSeript, FlexCards, DataRaptors, and Integration Procedures
B) Industries CPQ: Opportunity, Quote, and Order Management
C) Custom Code: Lightning Web Components (LWC), Apex, and Visual Force pages
D) Platform: Flaws, Visual Force, Lightning Components, and Apex

Solutions: