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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

The three generally recognised types of customer are, analytical, amiable and:

A. Authoritative.
B. Aggressive.
C. Aware.
D. Assertive.

Question 2

It is important to give an internal customer a good customer experience because:

A. They are more likely to complain than external customers.
B. They are equally as important as external customers.
C. They are more likely to be a returning customer.
D. They are more important than external customers.

Question 3

Frequent interruptions:

A. Are a common time wasting activity.
B. Help to get a lot of things done at once.
C. Help when working with colleagues.
D. Can help you to make the most of your time.

Question 4

Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A. Contrasting services.
B. Comparing.
C. Benchmarking.
D. Standardising.

Question 5

Positioning a product in the market place should be done by firstly:

A. Targeting.
B. Positioning.
C. Marketing.
D. Segmenting.

Solutions: