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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A Public Sector Organization (PSO) is seeking to improve how they manage its community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UI. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?

A) Enable Chatter
B) Enable Web-to-Lead
C) Migrate Users to Lightning Experience
D) Customer Community Plus Licenses
E) Customer Community Licenses

2. Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
B) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
C) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
D) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

3. A government agency would like to ensure that fee calculations for its licensing programs are done automatically and correctly; the System Administrator needs to ensure that the data type must be currency. Where in the Expression Sets can the Administrator set the data type as Currency?

A) Under Omniscripts and while setting options
B) Entry Criteria for Process builder
C) Under the Decision Table
D) Under Add Resource in Expression Sets

4. To allow a user to access the Public Sector Solutions Employee Experience pre-built application. Which three permission sets need to be assigned?

A) Employee Experience for Public Sector
B) Employee Experience Community Access
C) Employee Productivity Plus Access
D) Public Sector Solutions User Access
E) Employee Productivity Plus User Data Access

5. A government agency wants to digitize hundreds of PDF forms for its employees. Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

A) Salesforce Flows, APEX, Custom Objects, and VisualForce
B) Salesforce Flows, Employee and Public Sector Data Models, and Employee Community
C) Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community
D) Salesforce Flows, Customer Community, and Individual Account

Solutions: