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The CompTIA 220-1002 exam is meant for beginner-level IT specialists and students who are getting ready for an exciting IT career as personal computer service technicians, help desk technicians, or other similar roles. Ideally, taking this test should be your first step when preparing for a career around the computer network, security, or cloud computing niches.
Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide
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CompTIA 220-1002 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operational Procedures | 23% | - Change management and documentation - Basic scripting and remote access - Disaster recovery and backup - Professionalism and communication - Licensing, privacy, and policy compliance - Safety procedures and environmental controls |
| Software Troubleshooting | 26% | - Diagnose application problems - Troubleshoot Windows OS issues - Use troubleshooting methodologies - Resolve security-related software issues - Troubleshoot mobile OS and apps |
| Security | 24% | - Secure mobile devices - Implement SOHO network security - Configure authentication and access control - Data destruction and disposal - Detect, remove, and prevent malware - Summarize security best practices |
| Operating Systems | 27% | - Set up and support client applications - Use Windows tools and command-line utilities - Install and configure Windows OS - Manage storage, file systems, and drivers - Configure macOS, Linux, iOS, and Android - Compare and contrast OS types and purposes |
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