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Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Backup, Restoration and System Upgrades | 20% | - Configuration management - Software and firmware upgrades - Backup and restore procedures - System recovery processes |
| Topic 2: Integrated System Logging and Network Diagnostics | 20% | - SSA and Monitor tools usage - Connectivity troubleshooting - Network and SIP diagnostics - System logging and analysis |
| Topic 3: Call Flow Configuration and System Monitoring | 20% | - Call behavior analysis - Call routing and short codes - Voicemail and UCM configuration - System monitoring tools |
| Topic 4: Avaya IP Office Platform and Security Administration | 20% | - System administration and management - User and extension configuration - Platform architecture and components - Security settings and policies |
| Topic 5: System Status, Troubleshooting and Alarm Management | 20% | - Fault isolation and troubleshooting - Alarm identification and resolution - Issue escalation procedures - Performance monitoring |
Avaya IP Office™ Platform Support Online Test Sample Questions:
A customer is experiencing poor call quality, including delay, jitter, and packet loss, when using a remote deskphone through the WAN.
Which three methods can a technician use to help diagnose and troubleshoot the problem? (Choose three.)
- A. Enable and monitor SNMP traps on the WAN routers to detect any network or connectivity issues.
- B. Configure a VPN connection to the remote site to bypass WAN congestion and improve voice quality.
- C. Perform a packet capture and analysis of the WAN traffic using a network analyzer tool.
- D. Compare the WAN bandwidth usage during call setup and active call phases to determine if there are any bandwidth limitations.
- E. Check the network performance metrics, such as latency and round-trip time, to identify any abnormal values.
Correct Answer: C,D,E 🗳️
Which two statements correctly describe the mandatory requirements to set up a Small Community Network (SCN) consisting of four IP500v2 control units, which must adhere to specific guidelines for seamless integration? (Choose two.)
- A. The underlying network must be configured as a flat layer 2 subnet for optimal performance.
- B. The extension, user, and group numbering on each system must be unique to avoid conflicts.
- C. Combo Cards are required in all systems to ensure compatibility.
- D. The total number of users within the Small Community Network must not exceed 500 for efficient management.
- E. The user and group names on each system must be unique for easy identification.
Correct Answer: B,E 🗳️
When creating an Avaya IP Office™ solution spanning over multiple sites, which type of trunk is used to interconnect the sites to each other?
- A. Avaya IP Office™ Line (SCN)
- B. H.323
- C. SIP
- D. SM
Correct Answer: A 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
What is the approach for updating the voice prompts on the Embedded Voicemail?
- A. Utilizing the Voice Wizard capability in the Manager Application
- B. Using the Embedded File Management option in the Manager Application
- C. Adopting the Embedded Monitoring Management tool
- D. Leveraging the External File Management feature in the System Status Application
Correct Answer: B 🗳️
Which two applications are supported by the Unified Communication Module (UCM) without the need for an external server? (Select two.)
- A. Avaya Aura® Conferencing
- B. Avaya Call Management System
- C. Embedded Voicemail Pro
- D. Avaya Aura® Messaging
- E. one-X® Portal
Correct Answer: C,E 🗳️
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