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Avaya 61451T Exam Syllabus Topics:

SectionObjectives
System Architecture and Core Components- Avaya Aura Communication Manager architecture overview
  • 1. Signaling and media flow basics
    • 2. Core server roles and components
      Security and Survivability- High availability and redundancy
      • 1. Failover mechanisms
        • 2. Survivability configuration
          - System security
          • 1. Authentication mechanisms
            • 2. User access control
              User, Station, and Endpoint Management- Station administration
              • 1. Extension and endpoint provisioning
                • 2. Feature button configuration
                  - User management
                  • 1. Hunt groups and coverage paths
                    • 2. User profiles and permissions
                      Call Features and Applications- Core call handling features
                      • 1. Call hold and conferencing
                        • 2. Call forwarding and transfer
                          - Advanced features
                          • 1. Vectoring and call center features
                            • 2. Announcements and messaging integration
                              Dial Plan and Call Routing- Dial plan configuration
                              • 1. Digit conversion and manipulation
                                • 2. Extension numbering plans
                                  - Routing mechanisms
                                  • 1. AAR (Automatic Alternate Routing)
                                    • 2. ARS (Automatic Route Selection)
                                      Trunking and Connectivity- Trunk configuration
                                      • 1. ISDN/PRI trunk configuration
                                        • 2. SIP trunking basics
                                          - External network integration
                                          • 1. Network signaling protocols
                                            • 2. PSTN connectivity
                                              Maintenance, Monitoring, and Troubleshooting- Troubleshooting procedures
                                              • 1. Call failure diagnosis
                                                • 2. Log analysis and system recovery
                                                  - System monitoring
                                                  • 1. Performance monitoring tools
                                                    • 2. Alarm management
                                                      System Administration and Configuration- Day-to-day administration tasks
                                                      • 1. Backup and restore procedures
                                                        • 2. System access and administration interfaces
                                                          - Initial system setup
                                                          • 1. System parameters configuration
                                                            • 2. License and feature activation

                                                              Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:

                                                              1. Which feature of Avaya Aura Communication Manager is essential for high availability and disaster recovery?

                                                              A) Support for server duplication and geographic redundancy
                                                              B) Its decentralized configuration
                                                              C) Its ability to integrate with third-party databases
                                                              D) The inclusion of external storage options


                                                              2. How is the Facility Restriction Level (FRL) feature implemented in Communication Manager?
                                                              (Choose Two)

                                                              A) On a trunk-by-trunk basis
                                                              B) By assigning levels to specific devices
                                                              C) As part of the security settings in the system manager
                                                              D) Through user profiles


                                                              3. What role does the System Manager play in managing Communication Manager announcements?

                                                              A) It selects random announcements to play to callers.
                                                              B) It manages and deploys announcement files centrally.
                                                              C) It schedules the announcements based on caller traffic.
                                                              D) It converts text announcements into speech.


                                                              4. What role does the EAS feature play in Communication Manager?

                                                              A) It supports enhanced call reporting
                                                              B) It allows for skills-based routing and priority queuing
                                                              C) It enhances security by enabling station locking
                                                              D) It provides extended call forwarding options


                                                              5. Which statement best describes the scalability feature of Avaya Aura Communication Manager?

                                                              A) It can only scale up to 100 users
                                                              B) It is not scalable and is fixed in its capacity
                                                              C) It supports up to 36,000 users on a single system
                                                              D) It offers unlimited scaling without any system upgrades


                                                              Solutions:

                                                              Question # 1
                                                              Answer: A
                                                              Question # 2
                                                              Answer: A,B
                                                              Question # 3
                                                              Answer: B
                                                              Question # 4
                                                              Answer: B
                                                              Question # 5
                                                              Answer: C

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