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Avaya 3000.3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323
supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

A) IP Office SCN
B) H.450
C) QSIG-A
D) QSIG-B

2. A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A 20 - channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5MB VLAN with QoS to support the VolP traffic. The customer wants the highest voice quality while keeping Voice Compression Module (VCM) resource use at a minimum. Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?

A) G.711 for the SIP trunk and G.711 for the IP telephones
B) G.729(a) for the SIP trunk and G.711 for the IP telephones
C) G.729(a ) for the SIP trunk and G.729(a) for the IP telephones
D) G.711 for the SIP trunk and G.729(a) for the IP telephones

3. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD to distributed Hunt Groups and one-X Portal Call Accounting
B) ICR with account codes and CDR-enabled for billing.
C) ACD via VM Pro Campaign Manager and a campaign database
D) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting

4. A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?

A) VoiceMail Pro with a backup server
B) IP Office Resiliency License
C) IP 500v2 with redundant processor
D) IP Phones with backup call server

5. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

A) Auto attendant WAVE file
B) Network packet sniff from the IP Office port
C) IP Office and VoiceMail Pro traces
D) IP Office configuration file and VoiceMail Pro call flow
E) Line circuit ID

Solutions: