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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question 1

Bohavhan has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes.
Bohavhan is looking for advice on providing up- to- date information about permit and license processes to constituents so their call center inbound call numbers can be reduced. Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?

A. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
B. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
C. Implement Salesforce Knowledge, and publish articles to the Bohavhan public website CMS via outbound API calls.
D. Implement Salesforce Knowledge, and publish articles to the Bohavhan public website via Lightning Out.

Question 2

An agency receives thousands of inspection requests every month. Supervisors want dashboards showing average inspection completion time by district, inspector, and permit type without exporting data. Which reporting approach is most appropriate?

A. Export records weekly to spreadsheets
B. Use only List Views for supervisors
C. Create Salesforce Reports and Dashboards using related inspection records
D. Query the database using Apex every morning

Question 3

A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created. What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

A. Create or modify a share group for the Profile used for the Site that gives access to Cases
B. Create or modify a sharing set for the Profile used for the Site that gives access to Cases
C. Change the Organization-Wide Default settings for Case to Public Read/Write
D. Create or modify a permission set that gives access to Cases owned by the support team

Question 4

A government agency would like to ensure that fee calculations for its licensing programs are done automatically and correctly; the System Administrator needs to ensure that the data type must be currency. Where in the Expression Sets can the Administrator set the data type as Currency?

A. Under Omniscripts and while setting options
B. Entry Criteria for Process builder
C. Under the Decision Table
D. Under Add Resource in Expression Sets

Question 5

A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed. Which three tasks must the Technical Consultant do to accommodate this request?

A. Assign the Decision Explainer Permissions Set License to the appropriate user(s).
B. Add the Decision Explainer Log History component to the Lightning record page(s).
C. Create a Screen flow and incorporate the Decision Explainer component to display the outcome.
D. Create an Apex Trigger to document the decision steps performed.
E. Integrate the BRE with Decision Explainer.

Solutions: