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Apple OS X v10.8 Troubleshooting Sample Questions:

1. After installing software updates, Scott's Mac mini stops responding during startup and will not show the login screen. What built-in startup mode might resolve this issue?

A) Target Disk Mode
B) Single User
C) Safe Boot
D) Verbose

2. A customer with Os X Mountain Lion installed has decided to give his Mac to his son. How can he easily erase the hard disk and reinstall OS X Mountain Lion?

A) He should buy a OS X Mountain Lion USB drive from Apple, start up from it and choose the erase and install option in the installer.
B) He must use target disk mode and perform the erase and install option in OS X Mountain Lion from another Mac.
C) He should use a OS X Lion USB Drive, startup from it and erase the hard disk using Disk Utility. After installing OS X Lion, creating a new user, and installing software updates; he will then download OS X Mountain Lion from the Mac App Store.
D) He should start up to OS X Recovery, use Disk Utility to erase the hard disk's volume, then choose the Reinstall OS X option.

3. If a technician suspects that a required system font is missing from an installation of OS X Mountain Lion, which folder should be investigated?

A) /System/Library/Fonts
B) /Library/Fonts
C) ~/Library/Fonts
D) /System/Fonts

4. Which statement about FileVault 2 is TRUE?

A) When a user enables FileVault 2, the startup volume is encrypted and access to the volume is password protected.
B) Once a user enables FileVault 2, it cannot be disabled.
C) There is no way to recover data from a FileVault 2 protected volume if a login password is lost.
D) FileVault 2 can only be enabled on non-administrator user accounts.

5. A technician suspects that an application's preference file is causing the app to crash at launch.
Which of the following techniques would be best to confirm the issue?

A) Use "Go to Folder..." or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.
B) Startup from OS X Recovery, open Disk Utility and repair the startup disk.
C) Use a Time Machine backup to restore the entire User folder.
D) Delete the application, reinstall it, then try launching it again.

Solutions: