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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Microsoft Lync
C) Presence Service
D) Engagement Assistant

2. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

A) Co-Browsing Snap-In
B) Presence Snap-In
C) Context Store Snap-In
D) Web Chat Snap-In

3. An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A) Context Store
B) Engagement Designer
C) Work Assignment
D) Co-Browsing

4. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Microsoft Lync
C) Presence Service
D) Engagement Assistant

5. Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A) Remote license file
B) Remote WebLM server
C) Standby License Manager
D) Local WebLM license file

Solutions: