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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 300 requests per second
B) 1800 requests per minute
C) 1000 requests per minute
D) 300 requests per minute
E) 30 requests per second

2. Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

3. An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)

A) Profile node
B) Data Parser node
C) SMS node
D) Generate OTP node
E) Evaluate node

4. A collaboration engineer needs to secure communications between Webex devices and cloud services. Which protocol combination provides signaling encryption and media encryption?

A) HTTPS and FTP
B) SIP and RTP
C) TLS and SRTP
D) TCP and UDP

5. A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?

A) Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.
B) Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.
C) Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.
D) Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.

Solutions: