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CompTIA JK0-802 Exam Syllabus Topics:

CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. Which of the following steps would allow display output from a laptop to an external display? (Select TWO).

A) Press the appropriate Function Key combination
B) Loading external monitor drivers on the laptop
C) Disconnect the integrated display
D) Enabling second monitor in the Windows Display Settings
E) A second video card in the Express card slot

2. Anne, an end-user, reports to Joe, a helpdesk technician, that her computer has been redirecting her browser to unknown websites when clicking on search results. Joe runs a malware scan and finds that her computer is infected with malware. Joe uses the antimalware program to remove the infection but Anne reports that the problem resurfaced the next day. Joe runs the malware scan again and finds the same malware is still infecting Anne's computer. Joe runs several passes of the malware scan to remove the infection but it keeps recurring. Which of the following would MOST likely aid in removing the infection?

A) Change the desktop's IP address to a different subnet.
B) Disable Windows firewall as it may be conflicting with the malware scan.
C) Run the malware scan in Windows safe mode.
D) Enable Windows User Access Control to ensure the user has proper rights to remove the infected files.

3. A user reports their network connection has limited or no connectivity. Which of the following should a technician check FIRST?

A) The APIPA address has the proper gateway
B) The Ethernet cable is connected properly
C) The proper NIC drivers are installed
D) The Proxy settings in Internet Options

4. The network administrator is called to assist a user, Joe, who has trouble accessing his network drive. Joe states he logs on with his credentials with no problem, however, when he attempts to access a folder via UNC the system asks for credentials. Which of the following is the BEST explanation for this?

A) Joe is logging in to the local user account.
B) Joe is logging in with a disabled network user name.
C) Joe does not have local share permission to access that folder.
D) Joe is not typing in the correct network password.

5. Which of the following is an advantage of installing a 64-bit processor versus a 32-bit processor?

A) Able to be used as two 32-bit processors
B) Able to access a larger amount of RAM memory
C) Only requires half of the clock speed
D) Uses less bandwidth on the front side bus

Solutions: