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EXIN ITIL Foundation Sample Questions:

1. Which processes ensure the targets in the underpinning contracts are appropriate?

A) Design coordination and service level management
B) Supplier management and service level management
C) Service level management and availability management
D) Configuration management and service portfolio management

2. Why is ITIL successful?

A) It makes technology architecture easy to design
B) It can be fully implemented in 30 days
C) Its practices are applicable to any IT organisation
D) It always guarantees cost savings

3. Which is one of the five aspects of service design?

A) Management policy for business case creation
B) Risk analysis and management approach
C) Management information systems and tools
D) Corporate governance and policy

4. What BEST describes the value of service operation to the business?

A) It defines the control of service assets and configurations
B) It ensures IT services are continuously aligned to business requirements
C) It reduces the duration and frequency of service outages
D) It supports the creation of a portfolio of quantified services

5. Which is a responsibility of a customer within the service level management process?

A) Measure service availability
B) Negotiate third party contracts
C) Supply good or services
D) Agree Service level targets

Solutions: