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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the .NET Client.
B) Use the Make Call button.
C) Use the Call History.
D) Use the built-in Dialpad.

2. Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A) You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
B) You must have images of all the users located at the new location.
C) You must have the basic profile data for the users at the new location.
D) You must have Admin rights for Genesys Cloud
E) You must know what groups to create for the new location.

3. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A) Admin
B) Documents
C) Activity
D) Chat Icon

4. Which protocol is used for transporting Digitized Audio?

A) RTP
B) UDP
C) SIP
D) TCP

5. How many categories of routing are there in a Call Route under the Call Routing page?

A) 3
B) 5
C) 2
D) 4

Solutions: