How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Introduction

Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, Californi- Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.

For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experienc- Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.

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Understanding technical and functional aspects of Interaction Center Certified Engineer (ICCE) Bootcamp

The following will be discussed in Genesys GEO-807 exam dumps:

• DHCP
• Log Viewer
• Gateways Overview
• Log Retrieval Assistant
• Configure SIP addresses
• DNS Server
• Using Interactive Update Client
• Interactive Update Provider Overview
• Directory Server
• Licensing Users and Stations
• Codecs
• New License Generation
• WireShark Analyzer
• Site Information
• Dial Plan
• Configure Interaction Media Server
• SIP Line Configuration
• Interaction Subsystems
• Configure Line Groups
• Configuring IC Switchover Process
• IC Survey File
• IC System Manager
• SIP Proxy
• License Management and Allocation
• DID/DNIS Routing
• Database Server
• Interaction Center Architecture
• Interaction Center Platform Overview
• TroubleShooting
• IC Licensing Overview
• Understanding Lines and Groups
• Post Installation Configuration
• Running Setup Assistant
• Configure Regionalization
• Interaction Center Security Methods
• Reporting Tables
• Installing IC and Interaction Media Server
• SIP Station Configuration

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

Genesys GE0-807 Exam Syllabus Topics: