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HP HP2-B25 Exam Syllabus Topics:

HP LaserJet Solutions Sample Questions:

1. Which printer component informs the engine control board that there is paper present?

A) pressure sensors
B) registration rollers
C) pickup rollers
D) photosensors

2. When troubleshooting power distribution issues, which component provides power to the fans, motors, laser scanners, formatter systems, and paper movement components?

A) DC Controller
B) Formatter Board
C) HVPS
D) Copy Processor Board

3. What is one difference between a serial port and a parallel port?

A) Parallel cables tend to be much longer than serial cables.
B) Using a serial port and cables tends to be more expensive than using a parallel port and cables.
C) Parallel ports send eight bits of data over multiple wires simultaneously, while serial ports send one bit at a time.
D) Serial ports send eight bits of data over multiple wires simultaneously, while parallel ports send one bit at a time.

4. A customer needs assistance performing printer roller maintenance. What should you do?

A) Consult the User Guide for the specific procedure for each type of device and guide the customer through the procedure
B) Ask the customer to complete the steps in the Show Me demonstration of the Paper Jam Fundamental course.
C) Consult the Quick Reference Topic Library available at the end of the Roller Maintenance Fundamentals course.
D) Schedule a service technician to help the customer if the customer is unsure of how properly perform the procedure

5. The printing device is unable to generate any print images. What should you do to isolate the source of the error?

A) Perform a diagnostic utility from your host system. If the formatter cannot generate an image, the formatter is the source of the error.
B) Perform an Engine test. If an image is not generated, the source of the error lies within the print engine.
C) Perform a paper path test from an input tray.
D) Perform a control panel self-test, or print a Configuration page.

Solutions: