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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which reason describes why ITIL is so successful?

A) It is not tied to any particular vendor platform
B) It is designed to be used to manage projects
C) The five ITIL volumes are concise
D) It tells service providers exactly how to be successful

2. Which of the following statements about standard changes are CORRECT?
1.The approach is pre-authorized
2.The risk is usually low and well understood
3.Details of the change will be recorded
4.Some standard changes will be triggered by the request fulfilment process

A) 1 only
B) 1, 2 and 4 only
C) 2 and 3 only
D) All of the above

3. What is a service delivered between two business units in the same organization known as?

A) Strategic service
B) External service
C) Internal service
D) Delivered service

4. The consideration of value creation is a principle of which stage of the service lifecycle?

A) Service design
B) Service strategy
C) Service transition
D) Continual service improvement

5. Which of the following are types of service defined in ITIL?
1.Enabling
2.Core
3.Enhancing
4.Computer

A) 1, 3 and 4 only
B) 1, 2 and 3 only
C) 2, 3 and 4 only
D) 1, 2 and 4 only

Solutions: