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Inventory & Purchasing Management: 5-10%

  • Operating Inventory & Warehouses: This subtopic covers the learners’ skills in viewing product inventory, setting up warehouses and inventory, adjusting inventory, and updating inventory manually with the use of inventory journals.
  • Operating Purchasing & Product Returns: The examinees will be required to demonstrate competence in creating purchase orders, determining product return alternatives, explaining purchase order processes, as well as finalizing returns.
  • Operating Customer Assets: The test takers should demonstrate their skills in creating child assets, configuring asset properties, 3D asset forms, and uses for the customer assets.

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Certification Prospects

As we mentioned, the Microsoft MB-240 exam is part of the requirements for the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. The second exam that candidates should take to get this certification is PL-200. Once the aforementioned certificate is complete, another certification prospect would be to take exam MB-600 for the Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

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Work Orders Management: 15-20%

  • Explaining the Lifecycle of Work Orders: This area requires that the learners demonstrate their skills in configuring work orders, stages of work order lifecycle, capabilities, and uses of service accounts, functional locations, and billing accounts.
  • Creating and Operating Work Orders: The applicants should be able to develop work orders from an opportunity or incident. They should know how to close work orders, configure asset location and hierarchy on work orders, and associate a specific work order with a price list.
  • Creating and Operating Agreements: This section requires one’s competence in determining the timeframe for agreements usage, creating bookings, invoices, and entitlements, and SLAs for agreements.
  • Managing Incidents: This objective will measure competence in configuring incident types, adding services, products, as well as service tasks to incidents.

Microsoft MB-240日本語 Exam Syllabus Topics:

SectionWeightObjectives
Schedule and Dispatch Work20%- Resource scheduling
  • 1. Optimize scheduling and routing
    • 2. Use schedule board
      Configure Dynamics 365 Field Service20%- Configure Field Service settings
      • 1. Configure organizational units and resources
        • 2. Set up Field Service parameters
          Work Order Management25%- Manage work orders lifecycle
          • 1. Manage incidents and service tasks
            • 2. Create and manage work orders
              Field Service Mobile and Customer Experience20%- Mobile app configuration
              • 1. Configure Field Service mobile app
                • 2. Enable offline capabilities
                  - Customer engagement
                  • 1. Customer communication workflows
                    • 2. Service feedback management
                      Manage Inventory and Assets15%- Inventory management
                      • 1. Manage products and stock
                        • 2. Track customer assets

                          Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版) Sample Questions:

                          クライアントは、特定の承認プロセスを自動化するためのワークフローを構築したいと考えています。
                          Microsoft Dynamics 365 Field Service の設定で、Microsoft Power Automate フローを有効にする必要があります。
                          どの4つの行動を順番に実行すべきでしょうか?回答するには、行動リストから適切な行動を回答欄に移動させ、正しい順序に並べ替えてください。

                          Reveal Solution  Discussion  0

                          Correct Answer:


                          Explanation:

                          顧客は、2つのリソースを必要とする新しいサービスを提供しています。
                          適切なスキルセットを持つ技術者が割り当てられるよう、適切なリソース要件が作成されていることを確認する必要があります。
                          最初に実行すべき3つの手順は何ですか?回答するには、手順のリストから適切な手順を回答欄に移動させ、正しい順序に並べ替えてください。

                          Reveal Solution  Discussion  0

                          Correct Answer:


                          Explanation:

                          あなたは電子機器メーカー向けにMicrosoft Dynamics 365 Field Serviceを導入しました。
                          技術者によると、顧客の所在地において、顧客の資産階層と機能的な場所を確認することができないとのことです。
                          * Dynamics 365 Field Service モバイルアプリの設定時に、技術者に Field Service リソースのセキュリティ ロールを割り当てました。
                          顧客先での作業中にインターネット接続に問題が発生したため、技術者はオフラインで作業せざるを得ませんでした。
                          技術者が顧客の資産階層と機能的な場所を確認できなかったのはなぜですか?

                          • A. 割り当てられるセキュリティロールはフィールドサービス管理者である必要があります
                          • B. 機能ロケーションを作業指示書に割り当てる必要があります。
                          • C. オフラインプロファイルはまだ公開されていません。
                          • D. インターネット接続が必要です。
                          Reveal Solution  Discussion  0

                          Correct Answer: D  🗳️

                          貴社では、すべての技術者に対して自動時間入力機能を導入されました。
                          作業指示プロセスにおいて、時間入力の実績がいつ作成されるのかを、配車担当者に説明する必要があります。
                          これはどの作業指示ステータスで発生しますか?

                          • A. 進行中
                          • B. 完了
                          • C. 掲載終了
                          • D. 休憩中
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          あなたはDynamics 365 Field Service導入プロジェクトの主任コンサルタントです。顧客は、システムを検査用にセットアップすることを希望しています。
                          作業指示書に関連する検査ライフサイクルを実装する必要があります。顧客と連携して、どのライブアクションを順番に実行する必要がありますか? 回答するには、アクションのリストから適切な 5 つのアクションを回答領域に移動します。5 つのアクションを正しい順序に並べ替えます。

                          Reveal Solution  Discussion  0

                          Correct Answer:


                          Explanation:

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