Exam Name: Salesforce Certified Nonprofit Cloud Consultant (NPC)
Certification Provider: Salesforce
Corresponding Certification: Nonprofit Cloud Consultant
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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Nonprofit Cloud Fundamentals | - Salesforce Nonprofit Cloud Data Model
|
| Fundraising and Engagement | - Donor Management
|
| Case Management and Service Delivery | - Service and Case Tracking
|
| Program and Service Management | - Program Lifecycle Management
|
| Reporting, Analytics, and Integration | - Reporting and Dashboards
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
A human services nonprofit needs to track client goals and action items related to those goals. The nonprofit is unsure whether Program Management Module alone will meet its requirements. The nonprofit is considering whether to implement Nonprofit Cloud Case Management. What should the consultant discuss with the nonprofit?
- A. Case Management has a custom object for tracking goals.
- B. Case Management requires Experience Cloud licenses.
- C. Program Management Module has custom objects for calendars and activities.
- D. Program Management Module can track Case Plans and Action Items.
Correct Answer: A 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
A consultant began an implementation project with a nonprofit that is new to Salesforce. The nonprofit's leadership is hesitant to spend time at the beginning of the project on change management. What are three reasons the consultant can share to emphasize the value and importance of governance? (Choose 3)
- A. Technical interoperability
- B. Security
- C. Delivery Speed
- D. Cost savings
- E. Compliance
Correct Answer: B,D,E 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
A nonprofit has employed a contract developer for work involving objects that contain personal and personally identifiable information. The contractor is working in a full copy sandbox. What should the consultant recommend to ensure the contractor is unable to access this sensitive data?
- A. Configure the contractor's Profile to prevent access to the sensitive data.
- B. Encrypt all fields containing sensitive data with Classic Encryption.
- C. Implement Salesforce Data Mask and mask the sensitive data.
- D. Implement Salesforce Shield and apply it to the sensitive data.
Correct Answer: C 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
A human services nonprofit needs to track client goals and action items related to those goals. The nonprofit is unsure whether Program Management Module alone will meet its requirements. The nonprofit is considering whether to implement Nonprofit Cloud Case Management. What should the consultant discuss with the nonprofit?
- A. Case Management has a custom object for tracking goals.
- B. Case Management requires Experience Cloud licenses.
- C. Program Management Module has custom objects for calendars and activities.
- D. Program Management Module can track Case Plans and Action Items.
Correct Answer: A 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
What is a consideration a consultant should be aware of when implementing Person Accounts in Nonprofit Cloud?
- A. All AppExchange Packages have been confirmed to be compatible with Person Accounts.
- B. All standard and custom Contact fields will have an API name that begins with Person when being referenced through a Person Account.
- C. The Is Person Account field can be used to exclude Person Accounts from Automation Rules and Validation Rules on the Account object.
Correct Answer: C 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
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