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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following are included within Release and Deployment Models?
-Roles and responsibilities -Template release and deployment -Supporting systems, tools and procedures. -Handover activities and responsibilities

A) 1, 2 and 3 only.
B) All of the above
C) 2, 3 and 4 only.
D) 1 and 4 only.

2. Which of the following is NOT the responsibility of service catalogue management?

A) Ensuring that information in the service catalogue is accurate
B) Ensuring that all operational services are recorded in the service catalogue
C) Ensuring that service level agreements are current
D) Ensuring that information in the service catalogue is consistent with information in the service portfolio

3. Major Incidents require?

A) Less documentation
B) Longer timescales
C) Separate procedures
D) Less urgency

4. Which Service Design process makes the most use of data supplied by Demand Management?

A) Service Level Management
B) Capacity Management
C) IT Service Continuity Management
D) Service Catalogue Management

5. Service Design emphasises the importance of the Four Ps'. Which of the following is a correct list of these Four Ps?

A) People, Process, Products, Partners
B) Potential, Preparation, Performance, Profit
C) People, Potential, Products, Performance
D) People, Products, Partners, Profit

Solutions: