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Salesforce Certified Platform User Experience Designer Sample Questions:

1. How would a UX Designer differentiate between voice and tone?

A) Voice reflects frequency and tone is one's pitch.
B) Voice is how one speaks, and tone reflects personality.
C) Voice reflects personality, and tone Is the way in which one speaks.

2. A UX Designer has been asked to improve Salesforce adoption among salesrepresentatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?

A) Recommend Field Level Validation to ensure users are entering the correct data.
B) Tell the customer they need to improve operations before any work can be done.
C) Log the findings and move forward with presenting possible solutions.
D) Conduct a workshop with stakeholders to align on the current state and build consensus.

3. Cloud Kicks wants to plan out the strategy for an upcoming discovery phase.
Which three practices should be considered?
Choose 3 answers

A) Understand the problem before moving tosolutions.
B) Consider platform-based before custom solutions.
C) Determine user acceptance criteria.
D) Gather insight from end users.
E) Establish the research plan and timeline.

4. Cloud Kicks' development team is working on the build of a new custom component using VS Code. They often have new CSS classes and properties conflicting with the Salesforce Lightning Design System (SLDS), What should simplify working with SLDS in Lightning Components?

A) Install Lightning Design System Plugin for Sketch
B) Install SLDS Validator extension for VS Code
C) Install SLDS creator from AppExchange

5. A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one.Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list.
Which two impacts of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?
Choose 2 answers

A) The CSS styles defined in the parent list component are not shared with the child items.
B) The CSS style defined in the parent list component are inherited by the child items
C) Any needed Saleforce Lightning Design System (SLDS) classes and styles must be imported into both the parent list and child items.
D) Any custom shared between the list and child items should be imported from a shared CSS file.

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