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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should An Agentforce apply the power of conversational AI to this use case?

A) Configure the Integration Flow Standard Action in Agent.
B) Create a custom copilot action which calls a flow.
C) Create a Flex prompt template in Prompt Builder.

2. Universal Containers aims to streamline the sales team's daily tasks by using AI. When considering these new workflows, which improvement requires the use of Prompt Builder?

A) Populate an Al generated lead score for new leads.
B) Populate an Al-generated time-to close estimation to opportunities
C) Populate an AI generated summary field for sales contracts.

3. Before deploying an Agentforce agent to production, which step is MOST critical?

A) Test with real-world scenarios and monitor outputs
B) Increase API limits
C) Disable debug logs
D) Grant admin permissions

4. Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

A) Agent Action: Draft or Revise Sales Email
B) Agent Action: Find Similar Opportunities
C) Agent Action: Summarize Record

5. Universal Containers has set up a Service Agent to allow customers to look up their order status.
The topic setup includes:
Name: Order Inquiry
Classification Description: Handles user requests to look up order status, including tracking details and delivery estimates for orders placed within the last 90 days.
Scope: Your job is only to assist authenticated users in looking up the status of their orders placed within the last 90 days. If the order is pending delivery, provide the tracking number and estimated delivery date. Do not handle inquiries for orders older than 90 days.
Which information will be used by the Agentforce reasoning engine to choose this topic?

A) Topic Name and Scope
B) Topic Name and Classification Description
C) Classification Description and Scope

Solutions: