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Appian Certified Analyst Sample Questions:

1. A customer wants to automate a workflow for completing customer service cases. The high-level workflow involves multiple rounds of recording investigation results, uploading related documents, sending communications, and approving. Activities may need to be done at any time or out of order.
Which recommendation best utilizes the strengths of Appian out-of-the-box features to address this use case?

A) A sequential workflow of process tasks.
B) A dashboard showing the user's cases with associated actions.
C) A records-centric design using related actions for the various activities.
D) A report showing the user's cases with associated actions.

2. The business has requested a requirement that developers say will be difficult to build in Appian.
Which next step should the Appian Analyst take?

A) Ask the developers to investigate workarounds or plug-ins to reduce the implementation effort.
B) Use a mockup to illustrate alternatives with different user interfaces, and propose the alternatives to the business in the next requirements session.
C) Ask the business about the underlying need for this feature, and provide alternate approaches that can achieve the same functionality.
D) Ask the Product Owner if the requirement can be deprioritized.

3. A team of employees manages invoice processing and payments for their organization.
Each day, the team receives invoices via email. The team reviews the invoices, sends payments, and logs the payments manually in a shared spreadsheet.
Where is the best opportunity for automation in this manual process?

A) Create a macro that reduces the number of clicks required to enter payment information, and embed the macro into the shared spreadsheet
B) Leverage Optical Character Recognition and workflow tools to intake and review the invoices for accuracy upon receipt, then process payments or prompt employees to research
C) Leverage Robotic Process Automation (RPA) to help the employees send thank you messages to the originating organizations as soon as the invoices are received
D) Create a process that sends the team a task to input the information upon receipt of the initial invoice

4. When creating a user story, which of the following is essential to ensure clarity and completeness?

A) List of potential risks
B) Acceptance criteria
C) Development timeline
D) Detailed UI mockups

5. You are trying to decide between using a side-by-side layout or a column layout.
Which resource should be referred to in order to make sure that best practices are followed?

A) Appian Discussion Board
B) Appian Tutorials
C) Appian UX Design Guide
D) Appian SAIL Recipes

Solutions: