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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Dynamic Percent Allocation
B) Service Objective
C) Vector Queuing Priorities
D) Dynamic Threshold Adjustment

2. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
B) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
C) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
D) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.

3. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /net/eri0 and/net/netmasks
B) /etc/hostname. Eri0 and /etc/netmasks
C) /cms/install/net use and /cms/install/netboo.eri0
D) /dev/eri0 and /dev/hostname.eri0

4. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
B) The /cms/install/logdir/admin. log shows a link is operational.
C) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
D) The arrow an the CMS menu is up
E) From the CMS menu. Maintenance Connection Status shows a link operational.

5. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: survivable
B) Measured: both
C) Measured: external
D) Measured: internal

Solutions: