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EXIN ITIL 4 Foundation Sample Questions:

1. Which is included in the purpose of the 'change enablement' practice?

A) Make new and changed services available for use
B) Plan and manage the full lifecycle of all IT assets
C) Ensure that risks have been properly assessed
D) Record and report selected changes of state

2. Which of the four dimensions focuses on roles, responsibilities, and systems of authority?

A) Information and technology
B) Partners and suppliers
C) Value streams and processes
D) Organizations and people

3. Which usually requires a team of representatives from many stakeholder groups?

A) Logging a new problem
B) Authorizing an emergency change
C) Fulfilling a service request
D) Investigating a major incident

4. Which statement about the service value chain is CORRECT?

A) Each value chain activity identifies a requirement for resources from an external supplier
B) Each value chain activity uses different combinations of practices to convert inputs into outputs
C) The service value chain converts value into demand
D) The service value chain uses value streams to describe a combination of consumers and providers

5. What is MOST LIKELY to be handled as a service request?

A) The implementation of a workaround
B) Managing an interruption to a service
C) Providing a virtual server for a development team
D) An emergency change to apply a security patch

Solutions: