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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer runs her small business on an iMac with OS X Mountain Lion. She would like to keep her data secure with FileVault 2, but is worried that she will have to share her administrator password with the rest of the staff. How should you address this concern?

A) This is a limitation of FileVault 2. The customer will have to share her password to use the feature.
B) Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.
C) The customer can give other user accounts the ability to unlock the disk in the Security & Privacy preferences when she enables FileVault 2.
D) The customer should enable the Automatic login feature in the User & Group preferences.

2. A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
"The folder "Downloads" can't be opened because you don't have permission to see its contents." How can the customer quickly and easily correct these permissions issues with her Downloads folder?

A) Erase the hard disk and restore from a Time Machine backup.
B) Startup in Single User mode and use command line tools to correct the permissions.
C) Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
D) Open the Disk Utility and select repair disk permissions.

3. Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?

A) Startup from OS X Recovery and open the Firmware Password utility.
B) Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
C) Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
D) Startup from OS X Recovery and choose the Unlock Disk option.

4. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

A) Create a new location in System Preferences > Network.
B) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.
C) Start the MacBook Pro from an external disk, or netboot image.
D) Create a new user in the Users & Groups preferences pane and test in that user.

5. How would an OS X Mountain Lion user change the order of the network services, so that Wi-Fi is the first choice?

A) Select Wi-Fi as primary service in the Security & Privacy > Firewall settings.
B) Select Wi-Fi as the default network interface in the info tab of the Network Utility.
C) Select "Set Service Order" in the Network preference pane's Action menu, then drag Wi-Fl to the top of the list.
D) Set Wi-Fi as the priority network service in the Airport Utility preferences.

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