Guaranteed Success in Certified System Administrator CSA Exam Dumps
ServiceNow CSA Daily Practice Exam New 2026 Updated 518 Questions
ServiceNow is a cloud-based platform that provides enterprise-level solutions for IT service management, IT operations management, and IT business management. It is used by organizations around the world to streamline their IT workflows and improve the efficiency of their IT operations. To become proficient in using ServiceNow, individuals can pursue the ServiceNow Certified System Administrator (CSA) Certification Exam.
NEW QUESTION # 23
Typically, based on Best Practice, which of the following interactions is used to make fields mandatory, read- only, and/or hidden?
- A. UI Actions
- B. Client Scripts
- C. UI Policies
- D. Business Rules
Answer: C
Explanation:
UI Policiesare the preferred method to dynamically control the visibility, read-only state, or mandatory status of form fieldswithout requiring a page reload.
Best Practicesuggests usingUI Policiesover Client Scripts whenever possible because UI Policies execute on the client side and are easier to manage.
Theydo not require scriptingin most cases and provide asimple rule-based approach.
Explanation of Incorrect Options:
Client Scripts (A)# Used for executing JavaScript logic in the browser, but making fields mandatory or hidden should be done via UI Policies.
Business Rules (C)# Run on the server-side and do not directly affect form fields in real-time.
UI Actions (D)# Used for creating buttons, links, or context menu actions;not for modifying field properties.
Reference:
ServiceNow Docs - UI Policies
NEW QUESTION # 24
What is the difference between UI Policy and UI Action?
- A. UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users.
- B. UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button visible for appropriate users.
Answer: A
NEW QUESTION # 25
On a form header, what icon would you click to access Template features?
- A. Paper clip
- B. Stamp
- C. More options (...)
- D. Context Menu
Answer: C
NEW QUESTION # 26
What action will allow you to personalize layouts of columns in a list?
- A. Click Gear icon > Personalize window options > Select the appropriate columns
- B. Select the column to be personalized > Click Edit icon (Penal) > Choose me options to personage
- C. Select the column to be personalized and right at the header > Choose the options to personalize
- D. Context Menu > View > Personalize
Answer: A
NEW QUESTION # 27
Which data consistency settings can be achieved using UI Policy?
Choose 3 answers
- A. Settings fields read-only
- B. Setting fields mandatory
- C. Setting fields to accept the data in an expected format
- D. Setting fields hidden
- E. Setting fields to accept the data with 'n' number of characters
Answer: A,B,D
Explanation:
UI Policies in ServiceNow dynamically control form field behaviors without scripting. They help maintain data consistency and improve user experience.
Correct Answers
B . Setting fields hidden ✅
UI Policies can hide form fields based on conditions.
Example: Hide the "Resolution Notes" field unless State = Resolved.
D . Setting fields read-only ✅
UI Policies can make fields read-only to prevent users from modifying certain data.
Example: Set "Requested For" field read-only after submission.
E . Setting fields mandatory ✅
UI Policies can enforce mandatory fields based on conditions.
Example: Make the "Justification" field mandatory if Priority = High.
Incorrect Answer Choices
A . Setting fields to accept the data with 'n' number of characters ❌
Field length restrictions are set in the Dictionary Definition, not UI Policies.
C . Setting fields to accept the data in an expected format ❌
Data formatting (e.g., date, phone number) is controlled by Field Types and Data Policies, not UI Policies.
Reference:
ServiceNow Documentation: UI Policies Overview
ServiceNow Developer Guide: Creating UI Policies
NEW QUESTION # 28
Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)
- A. One Requested Item can have many Approvals
- B. One Request can have many Requested Items
- C. One Cart can have many Requests
- D. One Requested Item can have many Catalog Tasks
- E. One Approval can have many Requests
Answer: A,B,D
Explanation:
In theServiceNow Service Catalog module, tables have aOne-to-Many (1:M) relationship, meaning a single record in one table can relate to multiple records in another table. This is especially important for handling Service Catalog requests, as multiple items, approvals, and tasks may be associated with a single request.
One Request can have many Requested Items (REQ # RITM)
ARequest (REQ)is a container for multipleRequested Items (RITM).
When a user submits a catalog request, multiple items (such as a laptop and a phone) can be ordered in the same request.
Table Relationship:sc_request(Request) #sc_req_item(Requested Item)
One Requested Item can have many Approvals (RITM # Approval)
SomeRequested Items (RITM)require approval before being fulfilled.
For example, a laptop purchase might need approvals from both the IT department and a manager.
Table Relationship:sc_req_item(Requested Item) #sysapproval_approver(Approval) One Requested Item can have many Catalog Tasks (RITM # SCTASK) ARequested Item (RITM)can generate multipleCatalog Tasks (SCTASK)for different fulfillment teams.
For example, if an employee requests a new laptop, one task might go to IT to set it up, while another goes to finance for cost approval.
Table Relationship:sc_req_item(Requested Item) #sc_task(Catalog Task)
Breakdown of Correct Answers:Incorrect Answers Explanation:A.One Approval can have many Requests Approvals do not relate to multiple requests. Instead, a request may contain multiple approvals.
E:One Cart can have many Requests
TheCartis only a temporary storage of items before checkout. Once submitted, it generates asingle Request (REQ), not multiple requests.
ServiceNow Product Documentation# "Understanding Service Catalog Tables and Relationships" ServiceNow Data Model# "Request, Requested Item, and Catalog Task Relationships" References from Certified System Administrator (CSA) Documentation:
NEW QUESTION # 29
Which system property is added and set to true in order to see impersonation events in the System Log?
- A. glide.impersonation_setting
- B. glide sys all_jmpersonation
- C. glide sys log_jmpersonabon
- D. glide user_setting
- E. glide sys admin_login
Answer: C
Explanation:
In ServiceNow, impersonation allows administrators to act as another user to troubleshoot, test permissions, or verify user experiences.
To log impersonation events in the System Log, the system property:
CopyEdit
glide.sys.log_impersonation
must be added and set to true (true).
Key Features of glide.sys.log_impersonation:
✅ Logs who impersonated whom in the System Log.
✅ Captures timestamp, user details, and session activity.
✅ Helps with auditing and security compliance.
How to Enable Impersonation Logging:
Navigate to System Definition > System Properties.
Search for glide.sys.log_impersonation.
If it doesn't exist, create it:
Name: glide.sys.log_impersonation
Type: True/False
Value: true
Save the property and test impersonation.
Why Other Options Are Incorrect?
A . glide.user_setting → ❌ Incorrect
Not related to impersonation logging.
Deals with user preferences and settings.
B . glide.sys.all_impersonation → ❌ Incorrect
No such property exists in ServiceNow.
D . glide.impersonation_setting → ❌ Incorrect
Incorrect property name; does not exist.
E . glide.sys.admin_login → ❌ Incorrect
Logs admin logins, not impersonation events.
Official ServiceNow Documentation Reference:
Impersonating Users in ServiceNow
System Logs & Impersonation Tracking
NEW QUESTION # 30 
An order from the Service Catalog has been placed. Two records in the Platform are created as a result. Which two records are associated with tins newly ordered item?
Choose 2 answers
- A. A record of sc_req_llem table
- B. A problem record
- C. An Incident record
- D. A change record
- E. A record of sc_task
Answer: A,E
NEW QUESTION # 31
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in
common?
- A. They direct the user to a catalog property
- B. They direct the user to a catalog client script
- C. They direct the user to a catalog UI policy
- D. They direct the user to a record producer
Answer: D
NEW QUESTION # 32
Where do you navigate to add a list of Incidents created by a user to the bottom of their user record?
- A. Right-click on the Form > Configure > Add Lists
- B. Context Menu > Configure > Related Records
- C. Right-click on Form > Configure > Related Cases
- D. Context Menu > Configure > Related Lists
Answer: D
Explanation:
✔ Related Lists allow administrators to display associated records at the bottom of a form, such as incidents assigned to a user or requests submitted by a caller.
Steps to Add a Related List:
Open a User record (e.g., sys_user table).
Click on the Form Context Menu (☰) > Configure > Related Lists.
Select Incidents (task table with condition "Opened by = current user").
Save changes.
Option B (Related Cases) is incorrect because cases refer to Customer Service Management (CSM), not Incident Management.
Option C (Add Lists) is incorrect because the correct term is Related Lists, not "Add Lists".
Option D (Related Records) is incorrect because there is no such direct menu option.
📌 Reference: ServiceNow UI Configuration - Related Lists
NEW QUESTION # 33
Which system property is added and set to true in order to see impersonation events in the System Log?
- A. glide.impersonation_setting
- B. glide sys all_jmpersonation
- C. glide sys log_jmpersonabon
- D. glide user_setting
- E. glide sys admin_login
Answer: C
Explanation:
InServiceNow, impersonation allows administrators toact as another userto troubleshoot, test permissions, or verify user experiences.
Tolog impersonation eventsin theSystem Log, the system property:
CopyEdit
glide.sys.log_impersonation
must beaddedand set totrue(true).
Key Features ofglide.sys.log_impersonation:Logswho impersonated whomin theSystem Log.
Capturestimestamp, user details, and session activity.
Helps withauditing and security compliance.
Navigate toSystem Definition > System Properties.
Search forglide.sys.log_impersonation.
If it doesn't exist, create it:
Name:glide.sys.log_impersonation
Type:True/False
Value:true
Save the property and test impersonation.
How to Enable Impersonation Logging:
A: glide.user_setting #Incorrect
Not related to impersonation logging.
Deals withuser preferences and settings.
B: glide.sys.all_impersonation #Incorrect
No such property exists in ServiceNow.
D: glide.impersonation_setting #Incorrect
Incorrect property name; does not exist.
E: glide.sys.admin_login #Incorrect
Logsadmin logins, not impersonation events.
Why Other Options Are Incorrect?
Impersonating Users in ServiceNow
System Logs & Impersonation Tracking
Official ServiceNow Documentation Reference:
NEW QUESTION # 34
When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?
- A. Click Funnel ten, type Hardware and click enter
- B. Right dick on magnifier, type Hardware and click enter
- C. On Breadcrumb, click > icon, type Hardware and click enter
- D. On the Iist, locate and right click on the value Hardware, select Show Matching
- E. On the Category column header, right click and select Show > Hardware
Answer: D
Explanation:
In ServiceNow, when working with large lists of records, users canquickly filterrecords based on specific column values using built-in list functionalities.
A: On the list, locate and right-click on the value Hardware, select Show Matching This is thefastestway to filter a list.
Steps:
Locate a record with theCategory = Hardwarevalue.
Right-clickon the word "Hardware."
Select"Show Matching"from the context menu.
The list is now filtered to display only records withCategory = Hardware.
B: Click Funnel icon, type Hardware, and click enter
TheFunnel icon(Filter) is used to createadvanced filters, but youcannot directly type"Hardware" into it.
You would need to manually create a filter condition:
Category#is#Hardware
C: On the Category column header, right-click and select Show > Hardware Incorrect terminology-There is no"Show > Hardware"option.
Instead, you would need to useShow Matching(Answer A).
D: Right-click on magnifier, type Hardware, and click enter
There is no"magnifier"(search icon) method that filters records this way.
E: On Breadcrumb, click > icon, type Hardware, and click enter
Breadcrumbsprovide a visual representation ofexisting filters, but you cannotdirectly type values into breadcrumbs.
References:ServiceNow Documentation:Filtering Lists
ServiceNow User Guide:List Context Menu Actions
NEW QUESTION # 35
Which one of the following statements applies to a set of fields when they are coalesced during an import?
- A. If a match is found using the coalesce fields, the existing record is updated with the information being
imported - B. If a match is not found using the coalesce fields, the system does not create a Transform Map
- C. If a match is not found using the coalesce fields, the existing record is updated with the information
being imported - D. If a match is found using the coalesce fields, the system creates a new record
Answer: A
NEW QUESTION # 36
From a form, what would you click to add additional fields to the form? (Choose two.)
- A. Context Menu > Configure > Form Layout
- B. Right click on header > Add > Field
- C. Context Menu > Form > Designer
- D. Context Menu > Form > Layout
- E. Context Menu > Configure > Form Design
- F. Right click on header > Configure > UX Dashboard
Answer: A,E
Explanation:
InServiceNow, you can add additional fields to a form using either:
Form Layout(for quick field additions)
Form Designer(for a drag-and-drop UI approach)
Context Menu > Configure > Form Layout (B)
This allows administrators toadd or remove fieldsin a simplelist-based interface.
Used when only minor modifications are needed.
Context Menu > Configure > Form Design (C)
Opens theForm Designer, adrag-and-drop UI editorfor configuring forms.
Allows users torearrange fields, sections, and tabseasily.
A: Context Menu > Form > Layout(Incorrect)
The correct path isConfigure > Form Layout, not "Form > Layout."
D: Right-click on header > Add > Field(Incorrect)
Right-clicking the form headerdoes not provide an option to add fields directly.
E: Context Menu > Form > Designer(Incorrect)
The correct option isConfigure > Form Design, not "Form > Designer."
F: Right-click on header > Configure > UX Dashboard(Incorrect)
UX Dashboards areused for analytics and reporting, not form configuration.
Form Layout in ServiceNow:https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page
/administer/form-administration/task/t_ConfigureFormLayout.html
Form Designer Overview:https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page
/administer/form-administration/concept/c_FormDesigner.html
Correct Methods:Explanation of Incorrect Options:Official References from Certified System Administrator (CSA) Documentation:
NEW QUESTION # 37
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?
- A. incident.None
- B. incident.all
- C. incident .!
- D. incident .*
Answer: D
Explanation:
In ServiceNow Access Control Lists (ACLs), rules can be applied at different levels:
Table-level - Applies to all fields and records in a table.
Field-level - Applies to specific fields within a table.
To create an ACL rule that applies to all rows and all fields of the Incident table, the correct object name is:
➡ incident.*
How Access Control Naming Works:
incident.* ✅ - Grants or restricts access to all fields and records in the Incident table.
incident.number - Restricts access to the "Number" field in the Incident table.
incident.short_description - Controls access to the "Short Description" field only.
Why Are Other Options Incorrect?
B . incident.all ❌
No such ACL naming convention exists in ServiceNow.
C . incident.! ❌
This is not a valid ACL syntax in ServiceNow.
D . incident.None ❌
This is not a recognized ACL format in ServiceNow.
Reference:
ServiceNow CSA Documentation - Access Control Rules (incident.* Format) ServiceNow Product Documentation - Configuring ACLs & Table-Level Security (https://docs.servicenow.com)
✅ Final Answer:
A . incident.*
NEW QUESTION # 38
Which module is used as the first step for importing data?
- A. Load Data
- B. Import Data
- C. Coalesce Data
- D. Transform Data
Answer: A
Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/import-sets/concept/c_Import
NEW QUESTION # 39
Which is the most efficient way to move large amounts of data between instances?
- A. Export to XML
- B. Update Sets
- C. Export to Zip
- D. Export to Data Package
Answer: A
NEW QUESTION # 40
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