Download Free Oracle 1Z0-1037-21 Exam Questions & Answer
Online VALID 1Z0-1037-21 Exam Dumps File Instantly
NEW QUESTION 41
Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)
- A. configured workflow processes
- B. content life cycle events
- C. user roles
- D. privileges
- E. notification configuration
Answer: A,B
Explanation:
Explanation
The Knowledge Advanced Task Management facility automatically generates tasks based on configured workflow processes and content life cycle events.
References:
Oracle Service Cloud, Knowledge Advanced User Guide, Release May 2017, page 14
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAAKA/Content_Management.htm
NEW QUESTION 42
An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?
- A. The user needs Admin permission to delete the translated document.
- B. The user cannot delete the translated document; you have to remove it from the user's access by unpublishing a version.
- C. The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.
- D. The user cannot delete it because it directly affects the reference document that the translation document is based upon.
Answer: B
Explanation:
Explanation
You cannot delete translated documents; you can remove them from user access by unpublishing a version.
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page
NEW QUESTION 43
Which two statements are true about the Connect Common Object Model? (Choose two.)
- A. Sub-objects contain only primitive data types.
- B. Primary objects have only independent life cycles.
- C. Primary objectscontain either primitive data types or sub-objects.
- D. An array object is a collection of primary objects.
- E. CRUD operations can be performed on sub-objects only through their parent primary object.
Answer: B,E
Explanation:
Explanation
D: CRUD operations on Sub-Objects are done only via their parent object E: Primary objects have their own life cycle.Primary objects are objects with a unique ID (primary key) which can be directly created, read, updated, and deleted. All primary objects inherit from the RightNow RNObject.
Primary objects have no set lifecycle in the Oracle RightNow Cx platform, meaning that once the objects are created, they exist in the system until they are deleted.
NEW QUESTION 44
How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?
- A. Profiles
- B. Views
- C. User groups
- D. Console Roles
Answer: C
Explanation:
Explanation
Administrators can activate search results in Knowledge Advanced so that agents, when searching Knowledge Advanced from an incident, can see only articles relevant to the areas the agents support. The filtering equates user groups with web roles and service level agreements; however, you can only tag articles with user groups.
You configure content visibility for user groups and content processing authentication for external collections using either the CollectionWizard or Collection Form under Manage Collections.
References:
Oracle Cloud Knowledge Advanced Implementation Guide, Release February 2018, page 54, page 60
NEW QUESTION 45
Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?
- A. All Requests
- B. Archived Request
- C. Active Request
- D. Request Review
Answer: B
Explanation:
Explanation
You can filter the Manage Tuning Request list to display only active requests or only archived requests.
At the Status drop-down menu on the Manage Search Questions screen, select one of the following options:
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 45
NEW QUESTION 46
In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?
- A. Ctrl + O
- B. Ctrl + N
- C. Ctrl + T
- D. Ctrl + A
Answer: A
Explanation:
To open in a browser (for external documents) use Ctrl + K + O
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAUKA/User_AgentDesktop.htm#FAUKAControllin
NEW QUESTION 47
Which three statements are true about processing options in Web Services? (Choose three.)
- A. FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
- B. SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
- C. SuppressExternalEvents = true andSuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
- D. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
- E. SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.
- F. FetchAllNames proprerty of GetProcessingOptions indicates tothe server that all NameID Types should include both Name and ID.
Answer: D,E,F
Explanation:
Explanation
A: UpdateProcessingOptions include SuppressExternalEvents and SuppressRules.
B: FetchAllNames signals to the server that allNamedID types should include both the Name and the ID for that field.
C: SuppressExternalEvents is used to indicate that external events should not run after the operation completes.
SuppressRules is used to indicate that business rules should not run after the operation completes.
NEW QUESTION 48
Which two features can you use toconnect output levels in a report? (Choose two.)
- A. drill-down filters
- B. drill-down links
- C. variables
- D. dashboards
- E. grouping
Answer: A,B
Explanation:
Explanation
When you use the report and click a drill-down link on the first level of the report, the second output levelknows to display only information related to the queue in the row you clicked. For more complex reports, the drill-down filter can be changed.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGth_Analytics
NEW QUESTION 49
How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?
- A. _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
;_service.UserName.Password = "password"; - B. _service = newRightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
"password"; - C. _service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
;_service.ClientCredentials.Password = "password"; - D. _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
;_service.ClientCredentials.UserName.Password = "password";
Answer: D
Explanation:
Explanation
Example code:
var _client = new RightNowSyncPortClient();
_client.ClientCredentials.UserName.UserName = "";
_client.ClientCredentials.UserName.Password = "";
References:
http://eatcodelive.com/2016/05/19/get-all-users-from-oracle-rightnow-soap-api-with-c/
NEW QUESTION 50
What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?
- A. 10 MB
- B. 20 MB
- C. 30 MB
- D. 5 MB
- E. 25 MB
Answer: B
Explanation:
Explanation
20MB is the maximum as well as the default.
References:
http://communities.rightnow.com/posts/7e961ac4d6?commentId=46204#46204
NEW QUESTION 51
What should you do to ensure two published answers are always returned for a specific search word?
- A. List the search word under Answers Keywords.
- B. List the search word under Stop words.
- C. List the search word under both Answers Keywords and Stopwords.
- D. Create multiple search words associated within a single priority word group.
- E. Create multiple Priority words that share the same name.
Answer: A
Explanation:
Explanation
You can define the search term automatically so that the answers returned by the Oracle Knowledge Advanced syndication widget are related to that keyword.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAIKA/EnableKAonCP.htm#FAIKAth_EnablingKnowledgeAd
NEW QUESTION 52
Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?
- A. Create a variable to contain the address and update all answers to include it.
- B. Create a standard text to include the new address and update all the answers to include it.
- C. Search for all answers that have the address and update.
- D. Call support and have them run a search and replace on the database.
Answer: C
Explanation:
Explanation
Answer variables are predefined shortcuts for entering information into an answer instead of a long string of text. When an answer displays on the customer portal, the variable is replaced with whatever value was specified by your administrator.
Variables are also helpful to use for information that may change. When your administrator changes the value of the variable, all answers containing that variable will also change. Contact your administrator for a list of variables defined for your application. For example, if your administrator added a variable for a support email address at your organization called "contact," you could insert the variable for the email address in the answer, such as $contact. If the email address changes, all answers containing the contact variable are updated.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm
NEW QUESTION 53
You have created a new article in your knowledge base andyou want it to always appear at the top of the search result page.
What display position should you configure?
- A. Historical usefulness
- B. Fix First
- C. Place at First
- D. Place at Top
- E. Fixed at Top
Answer: D
Explanation:
Explanation
Place at Top-Select this option to placethe answer at the top of the list on the Answers page by changing the score to be equal to the highest answer. The score is then adjusted as the solve count changes over time.
NEW QUESTION 54
How is unconditional linking different from conditional linking for a linked column in a report?
- A. Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
- B. Unconditional linking always opens the same report or dashboard, whereas conditional linking can opendifferent reports or dashboards depending on the value you drill down.
- C. Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.
- D. Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
Answer: B
Explanation:
Explanation
Report linking is a feature for creating links between reports. Linked reports and dashboards can be seamlessly opened from other reports, just as report levels can be opened from other levels in the same report. Both conditional and unconditional links can be created.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_report_control
NEW QUESTION 55
Examine these statements about products, categories, anddispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?
- A. 3 & 4
- B. 2 & 3
- C. 2 & 4
- D. 1 & 2
- E. 1 & 4
Answer: C
NEW QUESTION 56
......
1Z0-1037-21 Exam Dumps For Certification Exam Preparation: https://endexam.2pass4sure.com/Oracle-Knowledge-Management-Cloud/1Z0-1037-21-actual-exam-braindumps.html